Running a business is like being in a gorge. Your visibility is only upto the next curve.
Few months ago, we moved to a store model where the place is now run completely by its own people and I manage it from outside.
We’ve had challenges, issues and lessons, tried different things, screwed up few times and learnt from them.
We will continue to make mistakes – that is inevitable, especially in an operations intensive place like ours. The day you stop making mistakes, it only means you are not moving forward. However, we aspire to be a really good customer centric place. And we want to own it up when we screw up. And sincerely try our best to rectify our goof ups.
Also, we want to learn from the mistakes and build internal systems to pre-empt them and prevent them from happening again.
It hurts when a customer says he was not happy with the service, but thats the harsh reality in doing business – there will be times when we will screw up. When that happens, we want to own it up fully and fix it.
Hopefully, we will remain true to that!
The day we don’t, I have told our office folks that the Tapprs name will be taken off.
Last year, in June, I liquidated most of my debt investments thinking that I would invest it in my own company.
In that period, I also read this book – “The Outsiders”. I really liked the modus operandi of the entrepreneurs featured in the book. They were all capital allocators and had done very interesting things – many a time going against conventional ‘grow big’ logic. Those guys often would ask themselves, “which is the best option to put my next Rupee into?”. They would always seek an edge. And got out of businesses with leaky-boat economics. And invested heavily into businesses where they could build more competitive advantage.
That got stuck in my head.
A few things happened – one of my key employees resigned and a few issues cropped up. I wanted to fix the issues at office before putting in more money.
Then few more things happened in July-Aug:
- Indian Rupee plunged to new lows against the dollar
- Inflation was raging
- Fear of US Fed tapering quantitative easing (monetary stimulus) increased
- People were totally annoyed by the ruling party – things didn’t look rosy
As a result, equity markets fell. Like ninepins. I kept thinking of Warren Buffett – “be greedy when others are fearful”.
Having gone through the 2008 stock market fall, I sensed an opportunity. I stopped and asked myself the same question. “Which is the best option to put my next Rupee into?”.
I evaluated my options at that time along with work involved:
- fixed deposits earning 7-10% pretax. No research needed.
- govt backed debt investments that might earn 8-9% pretax. Again, no research needed.
- corporate backed debt investments that might earn 10-12% pretax. Never done this.
- equities in companies with unpredictable returns. Quite a bit of research needed. Plus I have no control over what could happen once I invest.
- my own business. I knew what I could expect. Plus, I had control over things. Lot of work involved in running the business.
Which was a better choice? Clearly, my interests were in either or both of 4 & 5. Options 1 to 3 weren’t exciting.
Should I take a chance with equities? Or in my own business where I knew my returns to a good extent?
Evaluating the edge
I had been tracking few companies for a while, mostly ideas cloned from people like Rohit Chauhan, Ayush Mittal and Prof. Sanjay Bakshi. I won’t claim that I did excellent analysis, but I knew my risk reasonably enough. And I was confident enough because I survived through the 2008 market fall – and took a lot of lessons from it. One thing I didn’t know was how long the bear market would last – 1 month or 1 year or 5 years? But the underlying businesses were all doing pretty well. As long as I didn’t get pressurized to sell at wrong time, I knew I would do reasonably well.
I knew a lot about my own business, esp economics side of it – the RoCE, asset turnover, operating margins, operating cashflow, capex, etc. What kind of returns to expect and importantly, how much work that involves. I simply compared it with the companies in my research list and asked myself these simple questions:
- what’s the downside risk?
- what’s the upside potential?
- how much effort is involved compared to my own business to generate similar results?
I decided to invest in equities and skip my own business. A few entrepreneurs might not agree with it – but that’s what I did.
I had more upside edge in equity at that stage compared to my business (which is capital intensive with low asset turnover) and I needn’t slog it out at office.
I won’t claim to be intelligent to have predicted what happened over next 1 year. Yes, I expected a favorable result, but nowhere close to what actually happened. My edge was in knowing that the price was favourable, downside risk was low, these were good quality businesses and hence could do well over few years.
I was a bit slow in deploying the money, but I got enough time (unlike 2009) so that at one point, I had 80% of my non-Tapprs money in equities. The portfolio was largely based on these ideas:
- asset light, clean, growing balance sheets with positive cashflows
- housing, housing finance, housing material companies esp in smaller cities
- growing demand in smaller cities & rural areas
- consumption plays
NOTE: Piramal enterprises and Thomas Cook are exactly “The Outsider” type of companies. That is also why I own them.
What happened over next 1 year:
- Atul Auto – 4x+ up (hold)
- Ashiana – 4x+ up (hold)
- Sterling holidays – 3x+ (hold, but small position)
- Astral Poly – 2.5x (sold)
- Thomas Cook – 2x+ (hold)
- Kewal Kiran – 2x+ (hold)
- Nesco – 2x+ (hold)
- VA Tech Wabag – 2x+ (hold, but small position)
- Others – 30 to 100% up
Over the next few months, I took it a step further by having my company pay back all the loans it owed me and deployed that in the market too. Tapprs turned debt-free in that process.
There were mistakes too. I had sold out of my positions early in Cera Sanitaryware, Astral and VST Tillers. My discomfort grew with higher valuations, but the sell out was largely because it was a heavily borrowed conviction. Borrowed conviction doesn’t help you to stay tight.
Also, I made significant investments in Speciality restaurants, but soon realized where I was getting it wrong (Anjan is such a passionate guy and was trying hard to improve things, but numbers weren’t just happening) and got out of that position early in 2014.
Net-net, I am glad I took the equity route (and not my own business). Of course, it involved luck to a good extent :). My 2008-9 bear market experience helped me quite a bit in withstanding daily-falling prices and in avoiding cheap average quality companies. I only got into what I thought were high quality companies.
Now, that puts me in a stronger position with more options – I could decide to sell equity and put that back into my company. Or I could hold them longer.
However, I will be sure to ask this question: “which is the best option to put my next Rupee into?”.
I read this statement by Rahul Dravid in an article and loved it. It’s similar to this post I wrote a while earlier.
“When I’m requested to speak to youngsters I like talking about this phase of my life and liken it to fascinating plant: The Chinese Bamboo. You can take a Chinese bamboo seed and plant it in the ground, water and nurture the seed for an entire year & not even see a single sprout. Infact, you’ll not see a sprout for 5 years. But suddenly, a tiny shoot will spring from the ground. And over the next 6 weeks, the plant can grow as tall as 90 feet. It can grow as fast as 39 inches every 24 hours. You can literally watch the plant grow.
What was the plant doing during these 5 years, seemingly dormant period, it was growing its roots. For 5 full years it was preparing itself for rapid, full growth. Without this root structure, the plant simply couldn’t support itself for its future growth. Some would say the plant grew 90 feet in 6 weeks, I would say it grew 90 feet in 5 years & 6 weeks”
After I quit my job in 2011 (March), I had little idea about what to do next. I thought I will experiment a bit and see whats in store for me.
I knew I was done with working for someone and wanted to see if I had any capability in building a business – any business, size or industry didn’t matter much.
Things were hazy. I had several half-baked ideas. Tapprs is one that worked out okay.
Tapprs was never really my primary idea – since it is capital intensive, I kept resisting it. But all my other ideas failed to gain traction and I kept getting deeper into Tapprs and it started doing significant revenues. Natural course took over, esp after some inspiration by Lensrentals.com CEO Roger Cicala.
At Tapprs, things weren’t based on rocket-science. We simply paid attention to:
- taking care of customer well
- being fair and honest with employees and other stake holders
- putting business interests ahead of personal interest
- not taking short-cuts
- being fanatic about processes, systems, inventory & money management
That shows on the dashboard below, at least a bit.
If one had told me in 2011 that I could own a business by 2014 that would do these:
- have a monthly customer service rating of 8.9+ (out of 10) consistently
- do business north of 8 figures since incorporation
- hire & pay salaries for up to 7 employees
- take very little outside money
- pay cumulative tax to government in 7 figures
- replace a decent part of my IT salary
I would have gladly accepted it in 2011.
It’s not hockey stick growth. It’s not a ‘change-the-world’ or ‘grow-big-fast’ story. It’s simple & incremental.
And I have no issues with that.
Would I have liked faster growth? Yes. But I will take this.
Size and growth:
There is a tendency to tag small businesses as ‘non-innovative’ or ‘thinking-small’ or ‘stuck-in-a-comfort-zone’. I think you should just ignore them if you are comfortable doing what you are doing.
I strongly believe that size is a function of ambition, business opportunity and execution – if one of it is short, its hard to build a big sustained business. Also, having a strong personal philosophy and purpose really matters over the long term. That takes time to develop.
You cannot jump out of bed and decide to do something great or big or fantastic. It has to grow on you, evolve and take root inside you. Honestly, I could say, I have very little of it as of now. I am still seeking my purpose. Without that, attempting to build a large business is just playing someone else’s game.
Also, growth for the sake of growth is too boring. You are part of someone else’s plan doing that – usually the venture capitalists who would rather see you try to grow fast than not. There’s nothing wrong with them, their business model only works with that strategy. You don’t have to fall prey to their money and their ways if it doesn’t suit you.
I am a big fan of Les Schwab and Sam Walton – people who didn’t start out thinking big, but just kept improving incrementally and growing one step at a time.
Les Schwab started with just 1 store not really sure what he was doing, but grew incrementally and built the largest tire dealership in US. More importantly, he built a company with strong customer service culture and an excellent opportunity for young guys to work at.
Sam Walton was 44 when he started the first Walmart store. That too wasn’t his own idea. He copied discount retailing from K-Mart and other guys. He just kept doing it incrementally. You know the remaining story.
Doing things incrementally is a fantastic way for many of us who have to grow ourselves first before attempting bigger and bigger things. Also, I have observed that I tend to err more if I try to do things in a bang. Doing it incrementally helps me reduce that.
Changing the world:
I understand there are people who want to have an impact on the world and make a dent in the universe and have largely ambitious goals. The society, investor community, media and just about everyone else loves them for their own reasons.
You don’t have to pressurise yourself if you don’t have one such goal. It’s perfectly fine to be transactional – to build a business that provides some useful service to the society, that may or may not change its behaviour in any way.
It’s great to have some purpose why you are doing what you doing. But if you don’t have one, its okay to wait it out and build something nice in the meanwhile. Maybe you will eventually figure out what your purpose is and build that. Maybe you will never do that. Sometimes, businesses are more fun without the burden of a purpose. However, irrespective of all that, the baseline for entrepreneurship to me would be
- being true to customers and providing them with good service
- being fair to employees and other stakeholders
- not doing it for purely money alone
In the initial days, I used to be rigid about my business thoughts. And we used to have plans and thoughts about many aspects of the business. Over time, I noticed that it doesn’t work well always. And then there are times when the underlying scenario has changed and if you still stick to your plan, you are really harming yourself.
Then I read Charlie Munger‘s letter where he spoke about planning (in his letter talking about Daily Journal newspaper and the bad things that happened to newspaper industry, courtesy internet).
These days, that resonates very well with me.
Do you want to build a large business? Great. But if you decide to build the largest newspaper and the underlying economics changes, you should have the flexibility to adapt to the changes and realize the dream is no longer economically viable. If you doggedly keep at it, you will have no one to blame but yourself.
Being flexible is important than having to execute a master plan impeccably – at least to me!
The best way to build a business:
If you want to build a business, the best way to do it is by your way.
For a few, that means raising tons of money and risking it all for some strong held belief. For a few, its about bootstrapping, learning incrementally and building things one step at a time. For a few, its about spending 16 hours a day for years together. For a few, its about a strict 8-12 hour routine and spending the rest with family and friends.
There is no single way. The only way is your own way.
It takes time to understand what your own preferred way is. And you needn’t stick to the same way all the time. An inexperienced guy may do himself a favor by doing it slow, but once he’s learnt the rope of it, its okay for him to speeden things up and do it the other way.
Not everyone needs to bootstrap. Not everyone needs to build large businesses with tons of funding. And in any case, the business you are in and the opportunity ahead of you will by itself drive you to make decisions if you simply keep learning – a bootstrapper might see more opportunity ahead and decide to raise money.
Whatever it is, don’t let someone with a different style of way tell you that his is right and yours is not.
There is no single way. The only way is your own way.
I was looking at our feedback dashboard.
The average feedback is 9+/10. This is something our entire team is super proud of.
I am not copying all columns as I don’t want to display everything. But here’s a bit on what Tapprs’ customers say.
I know I won’t carry a billion dollars (if I had it ) beyond my grave one day. But these things – I will happily carry onto my next life! We have always emphasized on quality over quantity and hopefully will remain true to it forever.
Note: Only about 1 out of 10 or so customers give feedback – but still this gives a fair idea of Tapprs’ service quality. And this data is starting sometime in 2013 (feedback before that wasn’t very structured). And yes, it includes few of those bad feedback as well – not showing only good ones :).
|How do you rate the overall Tapprs experience?||What are the chances of you recommending us to your friends on a scale of 1 to 10?||How do you rate the quality of our equipment?||What is your opinion on our rental rates?||How do you rate the quality of our associates who served you?||Could you please give us a testimonial that we could display on our site?|
|Excellent||Very high||Good||Just right||Excellent||I am from New Delhi and I had no idea of such rental services in the city. Asking Tapprs was a shot in the dark as I really did not believe they will courier their stuff to me especially when I could not provide them with my identity proofs in person. However they immediately agreed to ship their lens to me without any hassle and their service was excellent.|
|Good||High||Excellent||Just right||Good||The registration and the rental process is so simple and easy! Also loved the pick – up and delivery options! Totally recommend it!|
|Excellent||Very high||Excellent||Just right||Excellent|
|Excellent||Very high||Excellent||Just right||Excellent|
|Good||Very high||Good||Just right||Good|
|Excellent||Very high||Excellent||Just right||Excellent||Simple to Register
Simple to block
Quality and well maintained Equipments.
Excellent on time service for pick up and delivery !
|Good||Very high||Good||Just right||Good|
|Excellent||Very high||Excellent||Expensive||Excellent||Great service and great equipment. Rented a 70-300mm Nikkor lens and had a great time. The delight was when I could get the lens a short notice of just three days. Would love to keep my association with tapprs for a long time.|
|Excellent||Very high||Excellent||Expensive||Excellent||I am a wedding photographer & have been using the equipments from Tapprs for quite some time now through a friend of mine but on one occation i was struck in a situation where in the booking dates were incorrect n I decided to speak to Tapprs directly & was pleased with the way Jayanth in Tappers helped me to resolve the situation & he also ensured that the equipments were delivered to an alternate address on time n also suggested that I regiser myself, which i did & I am happy customer of Tapprs since then. Thanks for the support guys with out which my shoot on that occation would have gone for a toss.|
|Excellent||Very high||Excellent||Just right||Excellent||Nice people, nicer service!|
|Excellent||Very high||Excellent||Just right||Excellent|
|Excellent||Very high||Excellent||Just right||Excellent|
|Excellent||Very high||Excellent||Just right||Excellent|
|Good||High||Good||Expensive||Excellent||Tapprs – Just what Bangaloreans needed. For an amateur photographer like me who loves to try out some lenses and other accessories, Tapprs is a cool place. The quality of their equipment is simply amazing.. Above that they have home delivery and pick up facilities which is like icing on the cream! Any day Tapprs is my stop-shop for Photography rentals.|
|Excellent||Very high||Excellent||Just right||Excellent||1) Exceptional and Honest Customer service
2) Equipment really well maintained like their own baby
3) The booking process is very easy
4) Friendly Customer service executives
|Excellent||Very high||Excellent||Just right||Excellent|
|Excellent||9||Good||Expensive||Excellent||I came to know about Tapprs rental through online search. I wanted to rent out the equipment just on the very next day. Tapprs team helped me to get registered just in few hours and I was able to rent it out on time.
Condition of the equipment was good and they collected it back from the mentioned address. Overall a crisp and hassle free experience!!
|Excellent||9||Excellent||Expensive||Excellent||Great service and friendly business… Love the fact that there is a flexibility of getting it on the previous evening, door delivery and pickup and online booking!! Keep up the good work…|
|Excellent||10||Excellent||Just right||Good||I really had a great experience with Tapprs, I would definitely hire more & more lenses & Cameras in the near future. And most importantly i’m going to refer your services to my friends…Cheers,Anand|
|Excellent||9||Excellent||Just right||Excellent||“It was a great experience overall. The best part is the availability of the equipment. The vast collection of equipment and instant service brings it into your comfortable zone.”|
|Excellent||9||Excellent||Just right||Excellent||What to say about you guys !You people are always there when ever I have the requirement for the lenses.The quality of the rentals and service is top notch.Keep it up guys. All the best|
|Excellent||10||Excellent||Just right, Expensive||Excellent||Fast & easy registration procedure.. called up their office to clarify some technical doubts, mr.jayanth guided me very clearly to select the correct equipment for my need.. finally the quality of equipment was very good.. clicked some really awesome shots during my 5days trip to goa… thanx tapprs… will surely come back..|
|Excellent||10||Excellent||Expensive||Excellent||I used the Tapprs offer for World Photography Day. As usual, the experience from Booking on their website to return was easy and simple. The camera I used was very well maintained. Thanks and keep up the good work.|
|Excellent||10||Good||Just right||Excellent||I got to know Tapprs through a photography forum. Their customer support is awesome it just takes a couple of minutes for them to respond to the emails. The registration and the rental just happened super fast in minutes. I adore their service and wish them all success.
|Excellent||10||Excellent||Just right||Excellent||Lens in great shape, timely pickup and delivery, helpful staff, happy customer likely to return and recommend tapprs to one and all|
|Excellent||10||Excellent||Just right||Excellent||A superb experience can get a variety of lenses easy to choose with the variety of lens………good service and friendly staff|
|Excellent||10||Excellent||Expensive||Excellent||Tapprs is spelt, “Excellent Service” in my books.I am an amateur photography enthusiast and have been renting out lenses and other equipment from them for less than a year now. I am blown away by their customer focus. The web-booking is a great feature, home-deliveries are always on/before time, they have extensive knowledge to help you pick up the right equipment that suits purpose – I can go on and on.I have rented out several lenses from them in the past but would like to talk about the latest one, Canon 10-22, ultra-wide angle. I planned to go to Hampi and surrounding places on an exclusive photography trip and called them just a day in advance, booked online and the lens was delivered at my office. The lens was in mint condition and I was extremely happy after a two-day hectic trip. I come back to office on Monday and the guys pick up the lens. I am now very happy with the quality of the pictures that the lens produced.It’s absolutely hassle-free experience and I strongly recommend it.|
|Excellent||10||Excellent||Just right||Excellent||You guys are really amazing…. I had called in almost towards end of the day for a home delivery of a Nikon Lens. Though I got a negative response on the home delivery (as expected due to the time i called and place I stay at), Natraj was very helpful in checking with the Ramesh on orders to be delivered and finding if there was slightest possibility to help me. Also not to forget mentioning a special thanks to Ramesh for getting it delivered to me so late in the evening.Prem – You got an excellent team. All the best.|
|Excellent||10||Excellent||Just right||Excellent||Good Gear + Good Support = Happy clients.
Will be coming back to you every time we have events lined up.
|Excellent||10||Good||Just right||Excellent||Great to be associated with….Excellent service.|
|Good||10||Excellent||Just right, Expensive||Good||Of Course I would love to. But I’m unable to write down right now. I will surely get back to you on this.|
|Excellent||10||Excellent||Just right||Excellent||The phrase ‘outstanding service’ is not one I use often but I have to hand it to these guys “Team Tapprs”, the quality rental equipments, the assistance given and a general helpful attitude is outstanding.|
|Excellent||10||Excellent||Just right, Expensive||Excellent||Happy to associate with Tapprs.. Great going Team!!!|
|Excellent||8||Excellent||Just right, Expensive||Excellent|
|Excellent||10||Excellent||Expensive||Good||I have used Tapprs’ services so many times and its always up to the mark.
Once again le’me just share my recent experience. I had ordered Nikon 50mm AF-S but while taking the delivery by oversight I got Nikon 50mm AF lens. I noticed it while on the field and called Tapprs office. Mr.Jayanth received the call and acknowledged the mistake and waived off my rental charges. And what impressed me is without any hesitation he even offered to deliver the correct lens at my place immediately. As I was really far from their office (say around 100 kms :-p) I thought it would be really unfair on me to asked for such a big help :-DBut I feel small things like taking decision on spot and giving the proper service to the customer is the key for recurring business. Kudos to team TAPPRS.I AM IMPRESSED
|Excellent||9||Excellent||Just right||Good||Very good choice of lenses at very reasonable rental cost. The lenses were also very well maintained and definitely would rent again from Tapprs while im travelling again.|
|Excellent||10||Excellent||Just right||Excellent||Best service, Amazing equipment, competitive price, great support…..couldn’t have asked for anything more…..Thank you Tapprs.|
|Excellent||10||Excellent||Just right||Excellent||Exceptional support from the team and I was lucky to have a few words with Prem himself.Tapprs should be renamed to “Toppers/Showstoppers”|
|Excellent||10||Excellent||Just right||Excellent||Friendly and helpful staff coupled with good rental rates. I’ve used the service a number of times now and have been very happy as I can trust the delivery and pick-up service and the flexibility.|
|Good||8||Excellent||Expensive||Good||Tapprs is a Best Photography Rental Portal. They are amazing & have very good service in regard to Delivery & Collection.Also have an amazing range of collections of Equipments, which would help anyone to chose from a variety of product array.If you have a passion for Photography and can’t afford High End cameras then Tapprs is the place I would recommend for everyone!Regards,
|Good||8||Excellent||Just right||Excellent||Amazing service…..quality gears,|
|Excellent||10||Excellent||Expensive||Excellent||Excellent Service & products.|
|Excellent||10||Excellent||Just right||Excellent||For me, renting from tapprs is absolutely a nice experience. Customer service makes them stand apart from the rest! I love the online booking process.|
|Excellent||10||Excellent||Just right||Excellent||Prompt Service, Swift response, Friendly staff. I am glad i came across Tapprs. and would keep coming back for more rentals.|
|Excellent||9||Excellent||Just right||Excellent||When it comes to equipment rental, I am really comfortable in dealing only with Tapprs. Its interface is highly user friendly and they have great work ethics!|
|Good||8||Excellent||Expensive||Good||Good quality equipment and good service.|
|Excellent||10||Excellent||Just right||Excellent||From rentals to selling camera equipment , it is a one stop place for all shutter bags to enjoy what they enjoy most|
|Excellent||8||Excellent||Just right, Expensive||Good||My go-to place for renting lenses! Highly recommended!|
|Excellent||10||Excellent||Expensive||Good||will thin and write later|
|Good||8||Excellent||Expensive||Good||Feel free to use the one above?|
|Good||8||Good||Just right||Good||The People at Tapprs are very accomodative, Informative and professional.
Equipments are very well maintained.
|Excellent||10||Excellent||Just right||Excellent||We are candid photography professionals and we go by the name “Creative Couple” in the industry. We practically own almost every piece of equipment we need based on our past experiences with rental services, .. until we hired stuff from tapprs. Not only that the equipment condition was great considering that these items shift hands every day and face extreme abuse, but also that the level of service offered by tapprs is currently unmatched.Tapprs has made us give a second thought to our norm of “purchasing” every equipment.Keep up the good work guys!|
|Excellent||10||Excellent||Just right||Excellent||Whenever an important event is listed on my calendar, I visit Tapprs. I pick any lens that suits my requirement. The items in the store makes me choose the correct lens/equipment and finally comforts me at the time of shoot. Everyone here is very supportive and what makes them special is they value a customer.At the end of the day, its my clients who are the happiest. Its only coz of Tapprs!Thank you Team Tapprs :)Regards,
|Excellent||10||Excellent||Just right||Excellent||I rented lenses from other sites too, and I can say that Tapprs is way ahead in terms of professionalism, quality of lens, rates and hassle free ordering.|
|Excellent||10||Excellent||Expensive||Excellent||The ease of registration actually got me hooked to Tapprs! The range of rental equipment is commendable and the service is spot-on. Would like to appreciate the delivery and pick-up team – got the lens at the exact time I had requested. The equipment itself was sans any blemishes and gave zero troubles.|
|Excellent||10||Excellent||Just right||Excellent||I was very glad to receive the lens just at the right time, thanks for Tapprs & Team..
Its been a great experience with the lens..
|Excellent||10||Excellent||Just right, Expensive||Excellent|
|Excellent||9||Excellent||Just right||Good||1. I have already given a testimonial about you on your official facebook page. Please check the name Karthik Ng for the testimonial. You can put the same on your site.|
|Excellent||10||Excellent||Just right||Excellent||I’m an amateur photographer trying to learn things newly with a Canon 550D. In this process, I will not be able to buy the equipment, and go around experimenting. But with you in the picture, I can try out various lens and accessories from you and get to know how they work and how different they are from each other.Thanks Tapprs.
You are a very good option for those who cant afford buying all the gears required.
|Good||8||Excellent||Just right||Good||Need to have deep pockets to buy certain photography accessories but tapprse has eased in. We are able to hire the right kind of equipments for the right assignments. Satisfying our customers & their customers too.|
|Excellent||10||Excellent||Just right||Excellent||I rented Sigma 8-16 mm wide angle lens for 2 days. Awesome experience. Would definitely recommend you to go ahead and get a deal from Tapprs. It was worth traveling from Mysore to get a lens.|
|Excellent||10||Excellent||Expensive||Excellent||Excellent equipments, nice people and over all a smooth experience as always.|
|Excellent||10||Excellent||Just right||Excellent||I’ve hired equipment from Tapprs many times, and have always been happy with their service. But what I think sets them apart is the high quality of their equipment, and the care they take with it!|
|Good||10||Excellent||Just right||Good||I train people on photography (Basic to Birding) during weekends and have always recommended Tapprs as a rental source for my students.
Their service is outstanding – I believe that is their USP. My reason for suggesting Tapprs to my students is the quality of equipments that they have. I would definitely recommend Tapprs to anyone who is looking for Photography Equipment Rental. Keep up the good work team!!Shyam Sundar M.N
|Excellent||9||Excellent||Just right, Expensive||Excellent||Tapprs offers a wide range of high quality photography equipment at very reasonable rates. It allowed me to experiment with various lenses and decide for myself as to which lens was the best bang for my buck – all this while having the privilege of trying out quality equipment and the excitement of learning & experimenting with my photography skills.|
|Excellent||10||Excellent||Just right||Excellent||I rented camera and lenses from Tapprs. The service was prompt. Helped me with choosing the lens, when I forgot to book one online.
And best part was pick-up. I didn’t have to miss my office or be late.
And I love discounts, I rented during Ugadi festival !!
I loved the service and will be renting again.
|Good||8||Good||Just right||Good||Options given on the website is something very new and really good for us to select what all we need for the shoot. Really well organized and if Tappers caters to all metropolitan cities, then a lot of equipment rental problems will be solved for the upcoming film-makers or short film makers. All the best !|
|Excellent||10||Excellent||Just right||Excellent||it is pleasure renting from tapprs: right from booking online to delivery & pick up.|
|Excellent||10||Excellent||Just right||Excellent||Frankly speaking I got to know about Tapprs through search engine and I contacted around 3-4 companies and I dint get the choices as I got with Tapprs,You really have different varieties of equipment’s and I basically like Nikon 70-300mm VR for birding photography but this lens I couldn’t find with any one,overall I am very much happy with the service and the equipment was just awesome and neat & I already recommended two of my friends.-Manju|
|Excellent||10||Excellent||Just right||Excellent||I Came
I Hired..Tapprs is just the right place for all my photography needs. Awesome Service by Fantastic People..
|Excellent||10||Excellent||Expensive||Excellent||Very impressed by the whole process of interacting with Tapprs, home delivery on time and the lens had a very good quality!|
|Excellent||10||Excellent||Just right, Cheap||Excellent||like i ve no idea about this…|
|Excellent||9||Excellent||Just right||Excellent||Easiest, safest and the most professional treatment you could receive on renting the most expensive equipments!!! The range is awesome and I really loved the way the guys helped out!|
|Excellent||10||Excellent||Expensive||Excellent||Have used Tapprs several times and found them to be most accommodating, punctual and helpful with advice on equipment rental. Would definitely use again. – James Leacock|
|Excellent||10||Excellent||Just right||Excellent||Guys awesome… the ease of registration, convenience of the home delivery and the quality of the equipment was amazing . Made my trip a memorable one. Keep up the excellent work.|
|Good||10||Excellent||Just right||Excellent||I Am Asha Lakshmi, female photographer from Russia and owner of Russian Vision Studio in Bangalore. List of my services incudes child, family, folio, event photography and commercial table-tops as well. Never know what kind of equpment I might need tomorrow with argent assigment coming in.I used Tapprs service for my event requirement and was extrimly happy. Very comfortable home delivery option with affordable price, flexible time of renting, transparent availablity of items on web, very friendly stuff and most important – hight quality equpments.They are so well maintened, that I never felt those are rented once. Diffenetly will use Tapprs again & again. Recomending it to all pro-photographers & photography lovers.Asha Lakshmi, Russian Vision Studio.
|Good||9||Good||Just right||Good||Great Service. The website helps in getting to know the availability all by ourselves. Great Staff and Great Stuff! Keep it up folks. You gotta a long way to go.All the best!|
|Excellent||10||Excellent||Just right||Excellent||Well, I am totally happy with the service and the quality of the equipment rented from Tappers! On-time delivery and good understanding of the staff at Tappers makes it much better and the only place where i will rent Photography Equipment from!|
|Excellent||8||Good||Expensive||Excellent||Not at this time|
|Good||6||Good||Just right, Expensive||Good|
|Excellent||10||Good||Just right||Excellent||Tapprs are extremely professional in their servicing. The staff are also very helpful. In my case I could not inform them that my delivery address had changed. But their Home Delivery boy Mr. Ramesh went out of the way to collect the same from my home even when it was pouring heavily that night.|
|Excellent||10||Excellent||Expensive||Excellent||Very pleased with the Tapprs staff and quality of service deliverd.will Definitely recommend Tapprs to anyone looking out for a place to rent great photography equipment.|
|Excellent||9||Excellent||Expensive||Excellent||The quality of the equipment is very good, far better than similar rental providers. And the procedure to book the equipment is fast, simple and no-nonsense.|
|Excellent||10||Excellent||Just right||Excellent||I rented the 6D and the 24-105 F4 lens last week and on the whole was very pleased with the service. The equipment came in a camera bag with all the cables, chargers and it was good to go.I had opted for Delivery and Pickup and it was super punctual !Thanks Tapprs !|
|Excellent||9||Excellent||Expensive||Excellent||I have repeatedly rented from Tapprs & each time the service has been excellent, friendly. Equipment was in top-class, almost new all the time. Used home delivery for the first time & it was smooth too. I am going to use it next time too as it is hassle-free.As a customer, I would always want lowest rates (may be free too ), But that doesn’t happen in real world. I feel rates are marginally higher on few equipment. However the efficient, hassle free online booking & home delivery, friendly service compensates. So my first knock will be on your door! Keep up the good work.|
|Excellent||10||Good||Just right||Excellent||Tapprs has been a life saviour in those weekend trips of mine. I can always be assured that I will have the required equipment available at my doorstep. I would recommend all to use their services, which are professional and fantastic. The support staff do just what they are meant to do!
|Good||10||Excellent||Just right, Expensive||Excellent|
|Excellent||9||Good||Expensive||Excellent||Thank you Tapprs for their equpments rentals for each one of my shoots.
|Excellent||10||Excellent||Just right||Excellent||Friendly, On-time home delivery of truly useful lenses and accessories. Perfect service which allows me to enhance the contents of my camera bag for photo trips … at a reasonable price.|
|Excellent||8||Good||Just right||Excellent||The booking done by me was at the last minute, Shagufta called me up to confirm that I would make it by 7 pm. Just around 7pm it started raining and I wasn’t able to make it in time. Shagufta stayed back beyond 7 pm to provide by requested equipment. Really appreciate this personal effort.|
|Excellent||10||Excellent||Just right||Excellent||Tappr’s provides a brilliant service at an amazing price and more importantly has excellent people to support it.|
|Excellent||9||Good||Just right||Excellent||Excellent service. Good equipments and love d pick n drop option.|
|Excellent||10||Excellent||Expensive||Excellent||It’s always a pleasure dealing with Tapprs. I love that they have an easy-to-use site for equipment rental, courteous staff and well-maintained gear. A boon for photographers in Bangalore.|
|Good||9||Excellent||Just right||Good||Good communication from back end team, excellent quality of the rented products, home delivery service should be improved.|
|Excellent||9||Excellent||Expensive||Excellent||Excellent service and equipments in awesome condition. Just a sheer pleasure to use the service!|
|Excellent||8||Good||Expensive||Good||One of my friends suggested me to try Tapprs, and it has been a awesome experience. I needed a lens and I was not pretty sure if I can go get it myself because of my office schedule and distance constraint. I went ahead and gave a try by registering to Tapprs online. I booked my lens at 3 pm and they had it delivered to my office address by 5 pm.Very professional in their service and Tapprs staff (Nagaraj) makes you feel at home with their assistance. Looking forward to many years of service from Tapprs. Good job guys !! :)Regards,
|Excellent||9||Good||Expensive||Good||I availed the services of Tapprs for my tour and was really happy with the way they did delivery and pickup prompt on time. I will definitely recommend them to my frirends.|
|Good||9||Excellent||Just right||Good||next time , when I rent an other equipment|
|Good||9||Good||Just right||Good||Tapprs have been providing good quality equipment’s at reasonable prices for over a year now to me.
Positives: Delivery & Pickup from anywhere in Bangalore. Good range of equipment’s to choose from.
Negatives: Sunday not being a working day since most of my shoots are on weekends I end up paying extra.
|Excellent||10||Excellent||Just right, Expensive||Excellent||The Service and Equipment outstanding , a must try for all fellow photographers , It Has made me learn and share so much without the rentals i couldn’t have Experienced the quality and service as given by Tapprs by any other team whatso ever- Tapprs blessing for sure|
|Excellent||10||Good||Just right||Good||Tapprs is a wonderful experience, booking is easy and delivery and pickup options make life convenient. Associates are very helpful and equipment quality is good. Just one change required, as Sunday is a holiday, we end up paying for an extra day, so may be some better option should be introduced.
Otherwise Tapprs is an awesome rental options. Good job guys
I will definitely recommend Tapprs to my friends.
|Excellent||9||Good||Just right, Expensive||Excellent|
|Excellent||10||Good||Just right||Excellent||Tapprs service is very customer friendly, I rented a GoPro and a wide angle lens from them. I chose to pick up the stuff myself, but due to some last minute engagements in office I was unable to, but Tapprs arranged a drop and pickup at that last moment. Thanks !!|
|Excellent||8||Good||Just right||Good||With Tapprs, i had a very promising experience. Staff are Professional. Hassle free registration and transaction. On Time Delivery and pickup of the products.
Looking forward to hire from you guys again. Good Job.. Cheers
|Excellent||10||Excellent||Just right||Excellent||I consistently keep having an amazing experience from Tapprs team. Running a startup myself; I understand the level of dedication it takes to keep this kind of spirit going day in and day out. Great going team.|
|Excellent||10||Excellent||Just right||Excellent||The entire process of registering for rentals and getting it approved was very neat and professional. I had no difficulty getting the equipments in time. Door delivery and pickup is a great facitlity from tapprs.|
|Good||9||Excellent||Expensive||Good||Best place to rent a lens…|
|Excellent||9||Good||Just right||Good||Neat equipments, with fair pricing & on dot delivery.|
|Excellent||9||Excellent||Just right||Excellent||You are the best alternative to buying expensive lenses. I’m a photo hobbyist and I don’t use the lenses regularly – only during travel. This is a very good option for me to choose from a variety of lenses at my disposal, delivered at door step. I will continue to use your service. Thanks for the good job.|
|Good||7||Good||Just right||Excellent||I am a professional photogrpaher and was looking for an extra camera for hire. Even though I was a regular customer for another rental agency, I decided to check one more place and got this agency through Google.
I would say the service is just fentastic and the equipments given to me was very well kept and cleaned. The important thingwas the equipments was packed and kept ready for me on time.
Very well done, Nagaraj was very helpfull.
|Excellent||10||Excellent||Just right||Excellent||“The” place to rent a lens from!|
|Good||9||Average||Just right||Good||I have been using your service for a while and been pretty impressed and have recommended few friends to use your service. I have been able to get some really good images using the lens hired from your team.Thanks & Keep Up the Good Work.Cheers!!
|Excellent||9||Excellent||Expensive||Good||Great service + Great Gear + Good Range.Keep up the good work!|
|Excellent||10||Excellent||Just right, Expensive||Excellent|
|Excellent||10||Good||Just right||Excellent||Dealing with Tapprs is so easy. The support to login, book and the pick up and drop facility is excellent. Very reliable!|
|Good||7||Good||Expensive||Good||This was the first time I have rented a SLR camera. Was completely satisfied with the process and the camera rented. Had a great time and the memories that I wanted to capture and cherish has been fulfilled.Thank You Tappers !!|
|Excellent||10||Excellent||Just right||Excellent||i rarely go for feedback,bcos most of the times service factor fails . but in your case everything is perfect. no words to describe. you have good online system for equipment booking. so there is clarity as we know if any equipment is available for a day or not.all your staff are pleasing and helpful in nature. above i have selected four people who haved serviced me, all are excellent in their respective duties. nagaraj welcomes with his trademark smile.girish and ramesh both had delivered me lenses in the evening. although they stay far away places never
had frowning faces.got good staff.
|Excellent||10||Excellent||Just right||Excellent||Just perfect|
|Excellent||10||Excellent||Just right||Excellent||Excellent service, equipments in great condition….for sure makes me want to come back to Tapprs……|
|Excellent||10||Good||Just right||Excellent||amazing customer friendliness by Nagaraj and professional work done both in registration process and handling the multiple changes on the delivery process. good work by Girish to delivery it on time|
|Excellent||10||Excellent||Expensive||Good||it was the first time i took something related to camera on rental, and I should say it was a good experience. Right from selecting the equipment online to returning it back. There won’t be a second thought next time, will just login to tapprs.com :)cheers,
|Excellent||10||Excellent||Just right||Excellent||mail it later|
|Excellent||8||Good||Just right||Excellent||We had wonderful experience with Tapprs.com, Especially with the asscoiate named Nagaraj..They are very cooperating . The camera they gave us was in good condition..We are looking forward to rent cameras again..Thank You,
Kiran A. N.
|Excellent||10||Excellent||Just right||Excellent||As they have mentioned on their Disclaimer, It’s Cake Walk for genuine customers. Would recommend this service to everyone.|
|Good||8||Good||Just right||Excellent||“Tapprs made my photography enthusiasm twofold i.e. easily available equipment + my passion towards photography.”|
|Good||8||Excellent||Just right||Excellent||It’s really been nice working with Tapprs The team members are very friendly and supportive. The pick up and drops are always done on time or before time. They have a vast selection of equipment to choose from which makes our work a lot easier :)Thank You Tapprs.|
|Excellent||10||Good||Just right||Excellent||Tapprs have a very good online system for booking and tracking the orders + they get to know the customers and serve them. I have rented macro lenses twice from Tapprs and will continue to rent equipments from them. Highly satisfied with the service provided.|
|Excellent||10||Good||Expensive||Excellent||Timely and quality services|
|Good||10||Good||Expensive||Excellent||You may be a hobbyist, amateur or a professional photographer and you may not want to invest too much on the equipments or may be you cannot afford them like I cannot. Tapprs has provided me with all those lenses that I were inaccessible due to financial constraints. With a wide range of lenses, cameras and accessories across all the categories of different brands,
Tapprs also has the delivery service which is just the thing I was looking for in this busy professional life where you cannot take out time to go and collect equipments and then submit them back again.
All in all, I always consider Tapprs as my photography equipment destination where I can interact with the executives who suggest and guide the best equipments depending upon the shoot requirement.
|Good||9||Good||Just right||Good||The prompt service and friendly attitude of the staff is greatly appreciable.|
|Excellent||10||Good||Expensive||Excellent||The service is very professional and the associates are very cordial..|
|Excellent||8||Excellent||Just right||Excellent||This my 2nd time with Tapprs. They are at par with other similar service providers in terms of service and quality of lenses.
Both the time during returning the lenses I was late, but they were graciois enough to wave of the extra rental charges.
|Excellent||10||Excellent||Expensive||Excellent||I am glad Bangalore has such a wonderful service as Tapprs where I can rent high quality equipment rather than just having to buy it. Their gear is maintained very well and functions flawlessly every time. The service is great with friendly staff and delivery personal to make the renting process hassle free…|
|Excellent||9||Excellent||Just right||Excellent||Finding that such a service exists itself was an amazing news. It brings the vast range of lenses in reach for people like me who are amature and want to experiment with a variety of camera equipments. without availability of such a service it would not have been possible if one is not a professional photographer or millionair. People here know the business and can also help in decision making.|
|Excellent||10||Excellent||Just right||Excellent||Very organized operations. I’m very satisfied with the services provided and the client support team. The camera was in good condition and we got super shots|
|Excellent||10||Excellent||Just right||Excellent||Great service and very helpful people. Was surprised to see how simple the entire process of renting a lens is with Tapprs.|
|Excellent||10||Excellent||Just right||Excellent||I happened to stumble on Tapprs for my urgent requirement of binoculars.The entire experience from placing the order to returning the binoculars was hassle free. Timelines were scrupulously followed. And finally the quality of instrument was excellent|
|Excellent||10||Excellent||Just right||Excellent||Team Tapprs,This is the “Second” time I am renting the lens in Tapprs within a week because of the quick service you are providing. Thanks for the pickup and delivery service which was provided which saves most of our time :)I do recommend others to rent lens from “Tapprs” for the quick and good service which they are providing|
|Excellent||9||Excellent||Just right||Excellent||Hassle free, customer friendly, right price, that’s tapprs!|
|Excellent||10||Excellent||Just right||Excellent||Good rates, great service and really helpful folks – make for a good renting experience.|
|Good||8||Good||Just right||Good||will pen next time|
|Excellent||10||Excellent||Just right, Expensive||Excellent|
|Excellent||10||Excellent||Just right||Excellent||The equipments are maintained well. The efficiency of the staffs is excellent.|
|Good||7||Good||Just right||Good||On-time, Punctual and Good Service, but needs improvement on customer interaction, suggestion and satisfaction.|
|Excellent||9||Excellent||Just right||Excellent||Excellent and prompt service. Great quality of equipment. Overall I am very pleased with Tapprs.|
|Excellent||10||Good||Just right||Excellent||I am a big fan of the ease with which you all made this rental happen.. Specially to mention Shagufta was brilliant with almost immediate response to queries. Great experience I might be going on a shoot in May so will get to you for some kit|
|Good||8||Good||Just right||Excellent||Very professional service. Equipments are of good quality. Very convenient delivery and pickup option. That’s why all the time I choose Tapprs.|
|Good||10||Good||Just right||Good||Tapprs makes sure I get back to them for rentals every time. I have had a couple of glitches in my order a few times, and everytime I have a glitch (change of delivery address this time), they stand up to the situation and support with immediate response. I strongly appreciate this mutual trust.|
|Excellent||8||Good||Just right||Good||I have rented gears for my first shoot from Tapprs in a house. After a year, now from Tapprs office. They are good!|
Nice little video.
- Be patient
- Dont use leverage
Charlie’s tips for investment success
- Look at what other great guys are doing
- Study cannibals
- Study spin-offs
I was recently reading a Charlie Munger article where there was a passing mention of how Eastman Kodak still had a very prosperous arm, one that is seldom discussed. Curious, I did some googling.
Eastman Kodak at its core was a chemical company – though almost all profits and attention were attributed to the film.
In 1920, Eastman separated the chemical division into a separate subsidiary. This was spun off from Eastman Kodak in 1994.
That company, Eastman Chemical, is a thriving business today with revenues north of 9 billion $ and operating profit more than 1 billion $.
George Eastman’s legacy is still alive – not dead: http://en.wikipedia.org/wiki/
Personal note: Amidst the rubble of fast paced, glamorous industries, there exist mundane, slow paced industries that are churning fantastic return on capital without much ado.
Things of beauty… are a joy for ever!
The world is full of so much beauty – in different forms.
Michael Nyman’s soulful rendering of “The Heart Asks Pleasure First”
The mystical voice of Anni Choying
Michael Nyman’s mindblowing performance of “Time lapse”
Dancing duo: Manpreet & Naina
Louis Armstrong singing “What a wonderful world!”
Soundtrack from Amelie
ARR performing at the Nobel Peace prize concert
ARR’s sisters singing Ennile Maha Oliyo
I was reviewing the articles from last 3 years of my blog – those focused on entrepreneurship.
Here’s a quick summary.
Note: If you’re new here, I quit from my job after 8 years in the IT industry on Mar 11, 2011. After wandering a bit, I started Tapprs ventures India private limited – a profitable small company now based in Bangalore.
Quitting from job
This is what I wrote when I put my papers on Jan 4, 2011. In it, I talk about:
- the need to give a shot at my own venture
- how I was clueless about what idea to pursue, what to do, etc
- why I still wanted to do it
Also, I spoke about 2 things I wanted to avoid:
- capital intensive ideas
- long gestation period ideas
Interestingly, I ended up doing a capital intensive idea (Tapprs). My strong aversion towards loss and risk might have contributed to my thinking of wanting to avoid long gestation ideas.